Exchange/Refund Policy

For a more prompt exchange/refund,

Please keep your invoice!

            If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:

• Returned in original packaging

• Returned to shipping origin within (15) days

• Returned to in resalable condition

• Copy of invoice enclosed with merchandise

• You must contact us for a RMA number and write the number on the package

• You must return the goods to the same location they shipped from.  Some goods are shipped from different warehouses, and it is the customers responsibility to verify the correct return address before sending goods back to us.

• Enclosed a brief letter of explanation

• A $10.00 exchange fee must accompany merchandise returned for exchange

• Merchandise returned for refund is subject to a 15% to 25% restock fee

• There is a minimum restocking fee of $5.00

• Shipping charges are not refundable.

• If you return an item for refund that had free shipping, a normal shipping charge will be deducted from the refund.

• All returns must be prepaid;

• No COD's accepted

• If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly.  All returns for refund paid by credit card will receive a credit to the credit card. 

• Any questions concerning an exchange/refund should be directed to our customer service department at Toll Free 1-888-LG-SHOPZ ( 1-888-547-4679).  If merchandise you receive is defective, call our customer service department for instructions.

• For a prompt exchange/refund, return all merchandise to the location specified in the RMA acknowledgement.

Order Cancellation fee.  When you place an order with us it is a legal binding contract.  You may not arbitrarily cancel your order with out approval from us and confirmation.  You may request to cancel your order any time before it ships.  However the order is not considered cancelled until we can verify that it has not shipped and you receive our cancellation notification which could take up to two business days .   You understand and accept the fact that it may not be possible to cancel an order in time before shipping regardless of  how and when you send your order .  Please try and understand our shipping process.  We have over 60,000 products online.  Some products ship from our main location, some ship from remote locations and some products ship from the factory.  When we receive your order, it is sent to the shipping location within minutes and starts the shipping process.  Some location ship thousands of orders per day.  The orders are packed, labeled and stacked on pallets for UPS to pick up twice a day. We start to incur cost at that moment.  It normally takes us one business day to answer email so by then it is usually too late to cancel.  Your order may still show in shipping department long after it ships.  Most of our tracking information is updated at night for the days orders.  Once your order is in the shipping department, it may not be possible to cancel the order.  All we can do is try. The following cancellation fees will apply.  Orders placed directly on our web site will be charged 5% or $5.00, which ever is greater.  Orders placed on auction sites will be charged 10% or $10.00, which ever is greater.   If you refuse delivery of any package you will be charge shipping both ways, restocking fees and other administration fees in incure.  Once a package is shipped the order can not be canceled.  You must contact us for return instruction.